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Nathan Moore 

BSc [Hons] Creative Computing

My name is Nathan Moore, and I am a recent BSc Creative Computing graduate. I completed a PLC course in Bridgetown College, Wexford in Information Processing, before continuing to IADT. My major project was influenced by combining my professional and personal interests in UX design and travelling. As I move forward, I'm excited to continue exploring innovative ways to enhance user experiences.

The project focuses on enhancing user experience and flexibility in group hotel bookings by creating a sub-section on the pre-existing Hotels.com website. The product offers diverse room selections, flexible check-in/check-out arrangements, streamlined group payments, and seamless reservation of hotel function rooms. By addressing the limitations of existing online travel platforms, the system aims to simplify the booking process for event organisers, family reunion planners, and corporate event coordinators. With a user-centric design and innovative features, the application caters to the unique needs of organising sizeable gatherings, contributing to improved standards for group booking services in the hospitality industry.
Diverse Room Selections: The system offers improved flexibility in room selection, providing a range of room types within a single booking, such as standard double to king deluxe, to cater to varying preferences and requirements.
Seamless Reservation of Hotel Function Rooms: The system includes a feature that allows for the seamless reservation of hotel function rooms, providing guests with the convenience of securing both accommodations and event spaces in a single booking.
Flexible Check-in/Check-out Arrangements: Accommodate diverse arrival and departure schedules, enabling users to seamlessly plan their stay and ensuring a hassle-free experience for all guests.
Streamlined Group Payments: An innovative payment structure is incorporated where the lead booker can facilitate payments by collecting guest names and emails, allowing individual contributions over a designated period to alleviate financial burdens and avoid lump-sum payments.
Final Product
Product

The project's objective was to simplify group reservations, specifically for large events, within Hotels.com. It aims to address the common challenges faced by group organisers by offering flexibility in room selection and accommodating various preferences and arrival schedules. The system features a payment structure designed to simplify financial management and also includes a feature for easily reserving hotel function spaces, which streamlines the booking process. The project is supported by a structured thesis framework and aims to enhance user experience by improving booking standards in the hospitality industry by prioritising convenience and flexibility.


Thesis

This document explores the enhancement of the Hotels.com platform to facilitate group bookings, focusing on user experience and functionality. The goal is to develop a section within the platform that simplifies the booking process for large groups through streamlined features. The thesis was created using a user-centred design approach encompassing several stages, including initial research, design, development, and testing, and uses modern web development practices and technologies. Throughout the process, feedback was actively integrated to refine the system, with the final objective of making group bookings more accessible and efficient, thereby improving the overall user experience on the platform.

Creative Computing
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